Privacy Policy

GENERAL
This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase through the website meliaceramics.com ("Website"). Melia Ceramics, Larisa Kreis s.p. is committed to protecting the confidentiality of personal data and the privacy of users of the meliaceramics.com online store. The company will use the collected personal data solely for providing the services it offers. The company respects the confidentiality of personal data and the privacy of users of the online store and will do everything necessary to protect them from any violations and abuses.

Providing the user's personal data to the company is necessary in certain cases for the processor, as the provider, to fulfill its contractual obligations to the user. The provider permanently protects the collected personal data in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia, No. 94/07) (ZVOP-1), the Electronic Communications Act (Official Gazette of the Republic of Slovenia, No. 109/12, 110/13, 40/14 – ZIN-B, 54/14 – Constitutional Court Decision, 81/15, and 40/17), and the General Data Protection Regulation (GDPR).

TYPES OF PERSONAL DATA
When you visit the website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products you view, which websites or search terms directed you to the site, and information about how you interact with the site. We refer to this automatically collected data as "Device Information."

The provider commits to the permanent protection of all personal data of the user in accordance with ZVOP-1. In accordance with the applicable Personal Data Protection Act, the provider retains the following user data: first and last name, email address, contact phone number, primary address, and delivery addresses, country of residence, time and date of registration, and archived communication with the provider. We refer to this information as "Order Information." The provider commits that any personal data obtained through the website www.meliaceramics.com will remain the property of the provider and will be used solely for the purpose of order execution and delivery, unless the user of the website has explicitly consented to any other form of use of the provided data.

We collect Device Information using the following technologies:

  • "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
  • "Log Files" track actions occurring on the website and collect data, including IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • "Web Beacons," "Tags," and "Pixels" are electronic files used to record information about how you browse the site.

When we talk about "personal data" in this privacy policy, we are referring to both Device Information and Order Information.

PURPOSE OF DATA COLLECTION
The personal data collected through the website www.meliaceramics.com for the purpose of executing an online purchase is used solely for the execution and delivery of the order.

  • Providing products and services: We use your personal data to provide services that we perform under our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing deliveries, facilitating returns and exchanges, and enabling the posting of reviews.

  • Marketing and advertising: We use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, SMS, or mail, and displaying advertisements for products or services. This may include using your personal data to better tailor services and advertisements on our website and other sites.

  • Security and fraud prevention: We use your personal data to detect, investigate, or take action regarding possible fraudulent, illegal, or harmful activities. If you choose to use the services and register an account, you are responsible for the security of your login data. We strongly recommend that you do not share your username, password, or other access information with anyone. If you believe your account has been compromised, contact us immediately.

  • Communicating with you: We use your personal data to provide customer support and improve our services. It is in our legitimate interest to provide you with prompt and effective services and to maintain a business relationship with you.

COOKIES
Like many websites, we use cookies on our site. For specific information about the cookies we use in connection with the operation of our store on the Shopify platform, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and our services (including remembering your actions and preferences), to perform analytics, and to better understand user interactions with our services (in our legitimate interests to manage, improve, and optimize services). We may also allow third parties and service providers to use cookies on our site to better tailor services, products, and advertising on our site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser settings. Please note that removing or blocking cookies may negatively impact your user experience and may cause some services, including certain features and overall functionality, not to work correctly or no longer be available. Additionally, blocking cookies may not fully prevent how we share information with third parties, such as our advertising partners.

ENFORCEMENT OF THE PRIVACY POLICY
The provider, in accordance with the regulations governing personal data protection, is committed to safeguarding users' personal data in its online store. The provider will not, under any circumstances, without the user's explicit consent, share personal or other data of the user with third parties or allow a third party to access the user's personal or other data unless required to do so by governmental authorities, as mandated by law, or in good faith that such action is necessary for court proceedings or other governmental authorities, and to protect and enforce the legitimate interests of the company.

All personal and other data that the user provides when registering in the online store, as well as when ordering products, including order content, will be protected in accordance with regulations governing personal data protection. The provider will not use this data for any purpose that would in any way harm the user or any other involved person. The provider will not use user data to send promotional emails or other unsolicited promotional material, except to send those promotional notifications that the user has subscribed to or agreed to. The provider may use data in anonymized aggregate form for statistical analysis purposes. The confidentiality of users' personal and other data will not be violated in any form.

The delivery service - Pošta Slovenija will receive only the necessary data for the delivery of products purchased in the online store (recipient data and delivery address). The provider will contact the user via email if necessary for the purchase process in the online store, and via contact phone number only if there are issues during the registration or purchase process in the online store.

CHILD PROTECTION
The provider must not accept orders from anyone who is known to be or suspected of being a child without explicit permission from their parents or guardians. The provider must not accept any personal data concerning children without the explicit permission of their parents or guardians. Additionally, the provider must not disclose information received from children to third parties, with the exception of parents or guardians. The provider must not offer free access to products or services that are harmful to children.

RIGHT TO NOTIFICATION AND DELETION
You have the right to information about your personal data that we hold, as well as the right to delete this data. If you have questions regarding the deletion, processing, or use of your data, please contact: hello@meliaceramics.com or send us a request by mail. The person authorized for personal data protection is Larisa Kreis, Razlagova ulica 27, 2000 Maribor.

Order status notifications: We reserve the right to notify customers about the status of their orders via email.
Regarding your personal data, you have the following rights with us:

  • Right to be forgotten
  • Right to access
  • Right to rectification
  • Right to deletion
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing.

Additionally, you have the right to lodge a complaint with the supervisory authority for data protection regarding the processing of your personal data by the provider. You can find the contact details of the supervisory authority for data protection at the following link (https://www.ip-rs.si/).

LINKS TO OTHER THIRD-PARTY SITES
Our website may contain links to websites or other platforms operated by third parties. If you follow links to websites that are not affiliated with us or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee the privacy or security of these websites, including the accuracy, completeness, or reliability of the information contained on these websites. Information you provide on public or semi-public places, including information you share on third-party social media platforms, may also be accessible to other users of those services and/or users of those third-party platforms without restrictions regarding their use by us or third parties. The inclusion of such links does not necessarily imply endorsement of the content of those platforms or their owners or operators, unless stated in the services.

ADDITIONAL EXPLANATIONS
If you have any questions, issues, or comments regarding this privacy policy, you can contact us at: hello@meliaceramics.com